Write to us and a person answers.
Pick the channel that fits below. We reply on London or New York hours, usually faster than the targets on this page. There is no bot and no first-line script in between.
Where to write
ChannelsSupport & sales
Account questions, billing, partnerships, and press. Replies within one business day.
support@tradenewscast.comMon to Fri, London + New York hoursProduct feedback
Feature requests, bug reports, and missing-source nominations. Every message is read by a human.
feedback@tradenewscast.comRoutes directly to engineeringSecurity disclosure
Responsible disclosure for vulnerabilities, abuse reports, and credential leaks.
security@tradenewscast.comPGP key on request, 90-day disclosure window
What you can expect, by topic.
We publish these targets so you can hold us to them. Outages go to the front of the queue and partnership mail waits the longest.
- Critical outage or security incident
- Within 4 hours
- Account, billing, access
- Within 1 business day
- Feature requests, partnership inquiries
- Within 3 business days
- Press, podcast, brand collaboration
- Within 5 business days
Responsible disclosure.
If you find a vulnerability, abuse vector, or credential leak that affects TradeNewsCast, write to security@tradenewscast.com with reproduction steps and the impact you observed. PGP available on request.
We acknowledge reports within one business day, triage within three, and aim for a fix or coordinated disclosure inside ninety days. Security researchers acting in good faith will not face legal action and will be credited in the release notes if they choose.
Out of scope: load testing, denial-of-service, social engineering of staff, and physical access. Anything that endangers user data, session integrity, billing, or news feed authenticity is in scope and gets priority.