Talk to a human, not a ticket queue.
Pick the right channel below and we will reply on London or New York hours, usually faster than the SLA. No bots, no autoresponder loops, no first-line scripts.
Where to write
01 / ChannelsSupport & sales
Account questions, billing, partnerships, and press. Replies within one business day.
support@tradenewscast.comMon to Fri, London + New York hoursProduct feedback
Feature requests, bug reports, and missing-source nominations. Every message is read by a human.
feedback@tradenewscast.comRoutes directly to engineeringSecurity disclosure
Responsible disclosure for vulnerabilities, abuse reports, and credential leaks.
security@tradenewscast.comPGP key on request, 90-day disclosure window
What you can expect, by topic.
We publish targets so you can hold us to them. Outages get the front of the line, partnerships sit at the back, and everything in between is sorted by what unblocks you fastest.
- 01 Critical outage or security incident
- Within 4 hours
- 02 Account, billing, access
- Within 1 business day
- 03 Feature requests, partnership inquiries
- Within 3 business days
- 04 Press, podcast, brand collaboration
- Within 5 business days
Responsible disclosure.
If you find a vulnerability, abuse vector, or credential leak that affects TradeNewsCast, write to security@tradenewscast.com with reproduction steps and the impact you observed. PGP available on request.
We acknowledge reports within one business day, triage within three, and aim for a fix or coordinated disclosure inside ninety days. Security researchers acting in good faith will not face legal action and will be credited in the release notes if they choose.
Out of scope: load testing, denial-of-service, social engineering of staff, and physical access. Anything that endangers user data, session integrity, billing, or news feed authenticity is in scope and prioritised.